1. Introduction

This Privacy Policy describes how Ashbridge Audio (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or purchase our products.

Our website is hosted on Squarespace, which provides the online ecommerce platform that allows us to sell digital audio sample packs. When you make a purchase through our website, certain personal information may be collected in order to process and deliver your order.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR).

2. Information We Collect

When you make a purchase from our website, we may collect the following information:

Personal information you provide

  • Email address

  • Name (if provided during checkout)

  • Billing information necessary for payment processing

  • Order details (such as purchased products)

Automatically collected information
When you visit our website, certain technical information may be collected automatically by Squarespace or related services, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and website usage data

  • Cookies and similar tracking technologies

Payment information such as credit card details is processed securely through Squarespace and its payment processors. We do not store or have access to full payment card information.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your purchases

  • To provide customer support

  • To send order confirmations and important purchase-related communications

  • To send occasional updates about new products or releases (very infrequently)

  • To improve our website and services

  • To comply with legal obligations

We will never sell your personal data to third parties.

4. Legal Basis for Processing

Under GDPR, we process your personal data under the following legal bases:

Contractual necessity
Processing is necessary to fulfill your purchase and deliver the digital products you have ordered.

Legitimate interests
We may process certain data to operate and improve our website and communicate with customers.

Consent
Where required, we will obtain your consent before sending marketing communications. You may withdraw this consent at any time.

5. Email Communications

When you purchase a product, your email address may be used to send:

  • Order confirmations

  • Download instructions

  • Important product updates

  • Very occasional updates about new releases or products

You can unsubscribe from marketing emails at any time by following the unsubscribe link in the email or contacting us directly.

6. Third-Party Services

Our website relies on third-party services to operate, including:

  • Squarespace (website hosting and ecommerce platform)

  • Payment processors integrated with Squarespace

These providers may process certain personal data as part of providing their services.

We recommend reviewing the privacy policies of these third-party services to understand how they process personal data.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal or tax obligations

  • Resolve disputes or enforce agreements

When personal data is no longer required, it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your personal data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email address below.

You also have the right to lodge a complaint with your local data protection authority.

9. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.

Cookies may be placed by Squarespace or other integrated services. You can control cookie settings through your browser.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.

The latest version will always be available on this page.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact form on the homepage.